Preparing for your appointment

Before you can come inside our sites and clinics, you will be asked questions at the entrance of our buildings. We are doing our best to move people through this screening process as quickly as possible, however you may need to wait for a short time in a line. You may also need to wait in a line for elevators so you can physical distance properly.  This is similar to what’s happening at grocery stores and hardware stores in the community, so it’s important that you plan ahead and give yourself extra time when coming in for a scheduled appointment or procedure.

Entrance screening

At the entrance, you can expect to be asked the following questions:

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Do you have ANY of the following symptoms:

  • Fever or chills
  • New or worsening cough
  • New or worsening shortness of breath or difficulty breathing
  • Runny nose or nasal congestion (without underlying reason)
  • Sore throat
  • Decrease or loss of sense of taste or smell
  • new or unexplained nausea, vomiting, diarrhea or abdominal pain
  • known or diagnosed pneumonia


Over the last 14 days, have you:

  • Travelled outside of Canada
  • Had unprotected close contact with a person with confirmed COVID-19


Do you currently have confirmed COVID-19 (this does not include those who have recently recovered, are asymptomatic and have been cleared by Public Health)?

If NO to all, you may proceed inside with your visit. You will be required to wear a face mask to enter our sites. If you require an exemption, please inform our entrance screeners.

If YES to ANY of the above, you may not enter the building today unless your appointment is scheduled or urgent.

Below are all entrance screening hospital locations across all Unity Health locations. These are the only entrances where patients can enter our main hospital buildings. If your appointment is in one of our other buildings such as one of our Family Health Team sites or 61 Queen St., you will also be screened at these entrances.

St. Michael’s30 Bond St. – main
Donnelly entrance (Queen Street)24 hours, daily
Fracture clinic7:30 a.m. to 3:30 p.m., weekdays
Site Building Entrance/Exit Hours
St. Joseph’s 30 The Queensway – main hospital Melnyk Entrance 24 hours, daily
Gilgan Family Wing entrance (formerly Tranquility entrance) 6 a.m. to 10 p.m., Monday through Saturday
East Entrance *Patients and approved support persons of Diagnostic Imaging, Eye Clinic, Dental Clinic, Family Practice and Outpatient Mental Health  7 a.m. to 4 p.m., weekdays 

Garron Our Lady of Mercy entrance (formerly Our Lady of Mercy entrance) 24 hours, daily
Garron Our Lady of Mercy parking garage 24 hours, daily
Sunnyside building Sunnyside West 7:30 a.m. to 4 p.m., weekdays
Site Building Entrance/Exit Hours
Providence 3276 St. Clair Ave. East – main hospital Main doors 24 hours, daily
Outpatient entrance Pre-scheduled appointments only 8 a.m. to 4 p.m., weekdays
Houses of Providence Main doors 6 a.m. to midnight, daily